Frequently asked questions

The box, deliveries, and how to pause or cancel.

How do I cancel my subscription?

Sign in to your account, then open Subscriptions. Select the box, and under Overview choose Cancel subscription. Confirm it when asked. Billing and delivery stop straight away. A cancelled subscription can’t be turned back on, so a new box means a new order from the shop.

You can also use the Manage your subscription link in the email that comes with each order.

Can I pause instead?

Yes. Open the same subscription and choose Pause. Resume it later from your account whenever you want the box again. Pausing stops deliveries for a while without ending the subscription.

How do I skip a delivery?

Open the subscription in your account and skip the next order. The deliveries after that stay on the same schedule.

I need help with my subscription

Send us a message and include the email address you used at checkout.

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